Privacy Policy

This Privacy Policy explains what personal data Finpro Engineering collects and processes when you use this website, for which purposes such data is used, with whom it may be shared and what rights you have.

Personal data means any information that relates, directly or indirectly, to an identifiable natural person: name, phone number, e-mail address, position, company name, the content of a request, technical browser data and similar information.

This website is the corporate website of Finpro Engineering and is intended primarily to inform clients about industrial drying equipment, engineering solutions, projects and cooperation opportunities.

By using the website, submitting a form, clicking messenger links or contacting us by phone, e-mail or other channels, you confirm that you have read this Policy.

The controller of personal data is Finpro Engineering.

For any matter relating to personal data, you can contact us:

E-mail: info@finpro.engineering
Phone: +380 (50) 398-2629

If a request concerns a representative office, partner or equipment manufacturer, we may pass on the necessary part of the information to the relevant responsible person, only to the extent needed to process your request.

We may collect the following categories of data.

1. Data you provide yourself:

• first and last name;
• phone number;
• e-mail address;
• company name;
• position;
• country, city or region;
• the text of your message;
• information about the project, equipment, site, requirement, budget, timing and other commercial parameters;
• files, images, drawings, technical specifications or other materials, if you send them to us voluntarily.

2. Technical data:

• IP address;
• approximate location (country, city, region) derived from the IP address;
• device type;
• browser type and version;
• operating system;
• browser language;
• date and time of the visit;
• pages you viewed;
• the source of your visit to the website;
• UTM tags, advertising identifiers and other technical parameters of advertising campaigns;
• cookie data and similar technologies.

3. Communication data:

• correspondence history;
• information about calls, messenger messages, enquiries and commercial requests;
• data submitted through website forms, e-mail, WhatsApp, Viber, Telegram, CRM systems or other channels.

We do not ask you, through the website, to provide special categories of personal data such as information about health, political views, religious beliefs, biometric data or other sensitive data.

If you send such information yourself, we process it only to the extent needed to answer your request, or delete it if it is not required to process the request.

We use personal data for the following purposes:

• handling incoming requests;
• contacting a client or prospective client;
• preparing commercial quotations;
• selecting equipment and technical solutions;
• preliminary estimation of project cost;
• arranging consultations, negotiations, supply, installation or service;
• running our internal CRM system;
• performing contracts and pre-contractual steps;
• processing enquiries, messages, calls and messenger requests;
• improving the website;
• analysing website traffic;
• measuring the effectiveness of advertising;
• setting up and optimising advertising campaigns;
• protecting the website from spam, abuse, technical attacks and fraudulent actions;
• complying with legal, accounting, tax and contractual requirements;
• protecting the rights and legitimate interests of the company.

We process personal data on the following bases:

• your consent, where you voluntarily submit a form, accept cookies or provide data in another way;
• the need to process data in order to answer your request or prepare a commercial quotation;
• the need to process data in order to conclude or perform a contract;
• the company's legitimate interest, for example to conduct business correspondence, protect the website, improve the service and analyse how the website performs;
• compliance with legal obligations, where data is needed for accounting, tax, contractual or other mandatory record-keeping;
• other grounds provided for by applicable law.

Where European Union data protection law, including the GDPR, applies to a particular processing activity, we rely on the corresponding legal bases: consent, contract, legitimate interest and legal obligation.

When you fill in a form on the website, send a message or contact us through a messenger, we use the data you provide to handle that request.

For example, if you are interested in a grain dryer, drying equipment, a heat generator, a boiler, engineering, installation or another service, we may use the data received to clarify technical parameters, prepare an answer, estimate the cost, select equipment or pass the request to the responsible manager.

If preparing a quotation requires the involvement of a manufacturer, an engineering partner, a design organisation, an installation organisation or a representative in another country, we may pass on to them only the data that is objectively necessary to process the request.

The website uses cookies and similar technologies.

Cookies are used for:

• the technical operation of the website;
• saving your cookie choice;
• traffic analysis;
• measuring the effectiveness of advertising campaigns;
• remarketing and advertising settings, where you have given the corresponding consent.

Optional analytics and marketing cookies are set only after your consent through the cookie banner.

You can change or withdraw your consent at any time via the "Cookie settings" link in the website footer.

More about cookies is set out in the separate Cookie Policy.

To analyse traffic, measure the effectiveness of advertising and configure advertising campaigns, the website may use third-party services, including:

• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Meta Pixel;
• other analytics, advertising or technical tools, if they are connected to the website.

Such services may receive technical data about your visit: IP address, device and browser data, pages viewed, the source of the visit, advertising identifiers, cookie data and other technical parameters.

If you have not given consent to analytics or marketing cookies, the corresponding tags should not be used for full tracking, except for technically necessary operations or limited consent signals where these are provided for by the consent management system in use.

We do not fully control how third-party platforms process data after it has been passed to them. We recommend that you review the privacy policies of the relevant Google, Meta and other providers.

We do not sell users' personal data.

We may share data with the following categories of recipients:

• company employees and managers;
• representatives and partners in the relevant countries;
• equipment manufacturers;
• engineering, design, installation and service partners;
• providers of CRM, hosting, e-mail, analytics, advertising and technical infrastructure;
• consultants, lawyers, accountants and auditors;
• public authorities, where such disclosure is required by law;
• other parties, where this is necessary to perform a contract, process a request or protect the company's rights.

Data is shared only to the extent necessary for the specific purpose.

Because Finpro Engineering works with clients, partners, manufacturers and representatives in different countries, personal data may be transferred outside your country.

Such a transfer may occur, for example, if:

• the request concerns the supply of equipment from a foreign manufacturer;
• a consultation with a technical specialist or partner is required;
• an international analytics, advertising, hosting, e-mail or CRM service is used;
• the request relates to a representative in another country.

In such cases we take reasonable measures to protect personal data and transfer only the information that is necessary to process the request or perform a contract.

We store personal data only for as long as necessary for the purposes set out in this Policy.

Indicative retention periods:

• data from contact forms and commercial requests — for the duration of processing the request and the further period needed for business communication;
• prospective-client data in the CRM — until the commercial interest is no longer relevant or until a deletion request is received, unless there are legal grounds for further storage;
• contractual, accounting and tax documents — for the periods provided for by law;
• technical website logs — for the period needed for security and technical administration;
• cookies — according to the periods set out in the Cookie Policy.

If you withdraw consent or ask us to delete your data, we delete or anonymise the data, unless further storage is required by law, by a contract or to protect the company's legitimate interests.

We take reasonable organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Such measures may include:

• restricting access to data;
• using secure communication channels;
• protecting servers and services;
• access control for the CRM and working tools;
• backups;
• anti-virus and anti-spam protection;
• using reliable providers of technical services.

At the same time, no method of transmitting data over the internet can be completely secure. You should take this into account when sending information through the website, e-mail or messengers.

You have the right to:

• find out whether your personal data is being processed;
• access your personal data;
• request correction of inaccurate or outdated data;
• request deletion of data;
• withdraw consent previously given;
• restrict the processing of data;
• object to the processing of data;
• request data portability, where such a right applies;
• opt out of marketing communications;
• lodge a complaint with a competent data protection authority if you believe your rights have been infringed.

To exercise your rights, you can contact us using the contacts set out in this Policy.

We may ask you to confirm your identity where this is necessary to protect data from unauthorised access.

Where the processing of data is based on consent, you can withdraw consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Consent for cookies can be changed via the "Cookie settings" link in the website footer.

We may use your contact details for business communication at your request, for example to send a commercial quotation, clarify project parameters or answer a question.

We do not send bulk marketing messages without a proper basis.

If you do not wish to receive further messages, you can let us know, and we will stop such communications, except for messages needed to perform a contract, settle mutual obligations or comply with legal requirements.

The website may contain links to the sites of manufacturers, partners, social networks, messengers, maps, video platforms and other third-party resources.

We are not responsible for the content, security and privacy policy of third-party sites. You decide for yourself whether to visit such sites and use their services.

The website is not specifically intended for children and minors.

We do not knowingly collect the personal data of children. If we become aware that such data has been provided without the appropriate consent of a legal representative, we will take reasonable measures to delete it.

We may update this Privacy Policy from time to time.

The current version is always published on this page. The date of the last update is shown at the top of the document.

If the changes are significant, we may additionally notify users through the website or by another reasonable means.

Finpro Engineering works with clients, partners and manufacturers in different countries, and its website and commercial offers may be available to users in many jurisdictions.

For this reason, in individual cases the processing of personal data may be subject to the law of the country of the user, client or partner, or of the country where a project is implemented.

Where the GDPR applies to a particular processing activity, Finpro Engineering relies on the corresponding legal bases, including consent, contract, legitimate interest and legal obligation, and takes into account the rights of data subjects provided for by the GDPR.

A reference to the law of different countries in this Policy does not mean that every law applies to all users and to all data processing operations at the same time. The specific regime that applies depends on the country of the user, the nature of the request, the place where a project is implemented, the services used and other legally relevant circumstances.

For any matter concerning the processing of personal data, the exercise of your rights or this Policy, you can contact us:

Finpro Engineering
Phone: +380 (50) 398-2629
E-mail: info@finpro.engineering

You can also reach us through the contact forms and messengers listed on the website.